Examining the Role of Incentives and the Efficacy of Different Methods in Knowledge Acquisition: A Study

This dissertation examines two behavioral issues related to knowledge acquisition. First, we examine whether incentives successfully motivate IS domain experts to contribute knowledge to a knowledge management system. We also investigate whether the impact of incentives differs according to the orientation of the IS expert: internal and external, and then we examine if there is a moderating effect of tasks, simple and complex, on the incentives offered for knowledge capture. Second, we investigate the efficacy of different methods in facilitating knowledge capture from multiple IS domain experts.